J.E. Ward LLC ("J.E. Ward," "we," "us," or "our") operates the website jewardllc.com (the "Site") and provides junk removal and public adjusting services across Central Illinois. This Privacy Policy explains what information we collect through the Site, how we use it, and the choices you have.
By using the Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
Information you provide to us
- Contact form: When you submit a quote request or message through our Contact page, we collect your full name, phone number, email address, service interest (junk removal, public adjusting, both, or other), and any message you write.
- Email and phone: If you call, text, or email us directly (including sending photos to help with estimates), we collect whatever information you share, such as your name, contact details, property details, and photos.
- Chat widget: If you use the "J.E. Ward Assistant" chat feature on the Site, we (and/or our chat service provider) collect the messages you send and may collect basic technical information such as your IP address and browser type.
Information collected automatically
- Standard technical data such as IP address, browser type, device type, pages visited, and referring pages, collected through cookies, log files, or similar technologies as you browse the Site.
- We use Google Maps to display our service area; Google may collect information when the map loads, subject to Google's own privacy policy.
We do not knowingly collect payment card information through the Site itself; any payment for services is arranged separately with you directly.
2. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and messages and provide estimates
- Schedule and perform junk removal or public adjusting services
- Communicate with you about your project or insurance claim
- Improve our Site, services, and customer experience
- Comply with legal obligations and protect our business interests
We do not use your information for automated decision-making that produces legal or similarly significant effects.
4. Cookies and Tracking Technologies
The Site uses cookies and similar technologies to remember basic preferences, understand how visitors use the Site, and measure our advertising. You can set your browser to refuse cookies, but some parts of the Site may not function properly if you do. We do not currently respond to browser "Do Not Track" signals.
We use the following third-party tools on this Site:
- Google Tag Manager and Google Analytics. These help us understand which pages visitors view and how they found us. Google's practices are described in the Google Privacy Policy, and you can opt out using the Google Analytics Opt-out Browser Add-on.
- Meta Pixel (Facebook and Instagram). This tells us which of our Facebook and Instagram ads bring people to the Site, and allows us to show ads to people who have visited the Site, a practice commonly called retargeting. Meta may combine this with information it already holds about your account. You can control how these ads are used through your Meta Ad Preferences, and Meta's practices are described in the Meta Privacy Policy.
These tools collect standard technical data such as IP address, browser and device type, pages visited, and referring pages. They do not receive your name, phone number, email address, or the details of any job or claim you describe to us. We do not sell your personal information.
5. Data Retention
We retain the information you provide for as long as needed to respond to your request, complete a job, satisfy legal, tax, or insurance-related recordkeeping requirements, and for a reasonable period afterward for our business records.
6. Data Security
We take reasonable measures to protect your information, but no method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security.
7. Your Choices and Rights
You may ask us to access, correct, or delete the personal information we hold about you by contacting us using the information below.
You may unsubscribe from any marketing emails by following the unsubscribe instructions in the email, or by contacting us directly.
Depending on your state of residence, you may have additional privacy rights under applicable law. We will honor valid requests consistent with those laws.
8. Third-Party Links
The Site may contain links to third-party websites (such as review platforms or Google Maps). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
9. Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us: